Shipping policy

Thank you for shopping with Souqapi. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates and the Kingdom of Saudi Arabia.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia (KSA)

We plan to expand our shipping services to additional countries in the future.

Estimated Delivery Times

United Arab Emirates

  • Standard Delivery: 2–5 business days

Kingdom of Saudi Arabia

  • Standard Delivery: 3–7 business days

Delivery times are estimates and may vary depending on location, customs procedures, weather conditions, or courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on the delivery location and order value.

We may offer:

  • Free shipping promotions on selected orders.

  • Special shipping discounts during seasonal campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing tracking information so you can monitor your shipment in real time.

Customs and Duties

For international shipments, customs duties, taxes, or import charges (if applicable) are the responsibility of the customer. These charges vary by country and are determined by local customs authorities.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Souqapi is not responsible for orders lost due to incorrect customer information.

Delayed or Lost Shipments

While we work with trusted logistics partners, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact our customer support team, and we will assist in locating your shipment.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within 48 hours of delivery.

  3. Our team will review the case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Souqapi
Email: danish860@gmail.com
Website: www.souqapi.com